I had little to no problems customizing my webstie when I first purchased my theme; however, now that I am trying to update my images and update my site http://www.ribbonspolish.com I am unable to customize the site through my host (woocommerce).
Strange thing is if I change the theme, I am able to see widgets, etc.
Can you please upgrade your theme at version 1.0.3, or can you please provide us your website’s wp-admin login details as privately? Our developer will check.