Website is down and loading forever

This topic has 7 replies, 2 voices, and was last updated 4 years, 6 months ago by codevibrant.

Viewing 8 posts - 1 through 8 (of 8 total)

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Posts
August 13, 2020 at 6:27 am #4968

Coco
Participant

Hi, the website is down for the whole day. Please help!

https://janicoco.com

I am suspecting is it because of the plugins/ wordpress update causing this? Thanks!

August 14, 2020 at 10:47 am #4973

codevibrant
Keymaster

Hello there

Can you please activate wisdom pro and send us the link so that we can check what exact issue your site was facing ?

Thanks 🙂

August 14, 2020 at 11:00 am #4978
codevibrant
Keymaster
Hello there

We have found the bug in WordPress 5.5 and release the update soon. For now, you can add the following code in additional CSS box in the customizer:
```
#preloader-background {
display: none;
}
```
Thanks
August 14, 2020 at 12:52 pm #4980

Coco
Participant

You are brilliant. It is working again now! Thanks!

But my google ad disappeared, is it related?

August 15, 2020 at 8:51 am #4985

Coco
Participant

I used mobile to view janicoco.com
The menu bar is not working. May you help check too? Thanks.

August 16, 2020 at 6:26 am #4986

codevibrant
Keymaster

Hello there

We have released the update for wisdom pro last friday. So please update your theme to 1.0.6 version which will fix the issue.

Thanks 🙂

August 17, 2020 at 12:58 pm #4987

Coco
Participant

Hi, I need to manual upload. Could you share the link with me? Thanks.

August 18, 2020 at 10:48 am #4991

codevibrant
Keymaster

Hello there

We have a major update for 5.5 so please renew the license and update the theme which which now compatible with wordpress 5.5

Thanks
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