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Website is down and loading forever

CodeVibrant Forums Wisdom Pro Website is down and loading forever

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #4968
    Coco Wong
    Participant

    Hi, the website is down for the whole day. Please help!

    https://janicoco.com

    I am suspecting is it because of the plugins/ wordpress update causing this? Thanks!

    #4973
    codevibrant
    Keymaster

    Hello there

    Can you please activate wisdom pro and send us the link so that we can check what exact issue your site was facing ?

    Thanks 🙂

    #4978
    codevibrant
    Keymaster

    Hello there

    We have found the bug in WordPress 5.5 and release the update soon. For now, you can add the following code in additional CSS box in the customizer:

    #preloader-background {
    display: none;
    }

    Thanks

    #4980
    Coco Wong
    Participant

    You are brilliant. It is working again now! Thanks!

    But my google ad disappeared, is it related?

    #4985
    Coco Wong
    Participant

    I used mobile to view janicoco.com
    The menu bar is not working. May you help check too? Thanks.

    #4986
    codevibrant
    Keymaster

    Hello there

    We have released the update for wisdom pro last friday. So please update your theme to 1.0.6 version which will fix the issue.

    Thanks 🙂

    #4987
    Coco Wong
    Participant

    Hi, I need to manual upload. Could you share the link with me? Thanks.

    #4991
    codevibrant
    Keymaster

    Hello there

    We have a major update for 5.5 so please renew the license and update the theme which which now compatible with wordpress 5.5

    Thanks

Viewing 8 posts - 1 through 8 (of 8 total)
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